Refunds & Returns Policy

Order cancellation

If your order has been paid and you need to change or cancel it, you must contact us within 4 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or store credit for ordered products if:

• you do not receive them within the guaranteed time ( Maximum 15 business days not including 2-4 business days processing).
• you receive the wrong item.
• you do not want the product you have received (but you must return the item at your expense and the item must be unused).

We do not issue the refund if:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster Or act of God).

*****COVID-19 UPDATE******

CURRENTLY WE ARE NOT TAKING ANY RETURN ITEMS ON CLOTHING ITEMS IN ORDER TO PROTECT OUR CUSTOMERS HEALTH , ALL SALES ARE FINAL! PLEASE MAKE SURE YOU ORDER THE CORRECT SIZE BY CHECKING THE SIZE CHART IN THE DESCRIPTIONS.

THANK YOU FOR YOUR UNDERSTANDING !

UNDER NORMAL CIRCUMSTANCES WE USUALLY FOLLOW THE GUIDANCE BELOW.

*You can submit a refund requests within 7 days after you receive your package within the guaranteed period for delivery ( Minimum 7-15 business days). You can do so by sending a message on the Contact Us page with your order number or email us directly at info@fashionoath.com. All merchandise must be received back in its original form. It must not be worn, altered, damaged, and free of any stains, odors, or distinct smells including perfume. Refunds on  intimates and swimwear can only  be issued as store credit , excluding shipping and handling costs which are non-refundable. All tags must be attached when returned. PLEASE NOTE THAT ALL MARKED DOWN SALE  ITEMS ARE FINAL SALE.