- You receive the wrong item.
- in order to get store credit You must return the item at your expense and the item must be unused in its original packaging with tags). Please email Support@fashionoath.com to start an exchange request.
We do not issue the refund/Exchange if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed, Stolen or by a natural disaster Or act of God).
We are offering International shipping. Shipping costs can be found at checkout, and it is automatically priced by our selected couriers. However, we have no control on the prices, an apologize in advance for any unreasonable rates. You will be responsible for any duties and customs charges. If your country is not listed ,please contact us by email.
EXCHANGES + STORE CREDIT
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you. We will also advise you of the approval or rejection of your EXCHANGE/ SYTORE CREDIT. If you are approved, then your CREDIT will be processed, after that a credit will automatically be applied to a gift card. We reserve the right to reject any exchanges that do not comply with the conditions stated above. Please contact us if you have any questions or problems.